This new training is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
https://nefesh.org/workshops/EffectiveC32/viewFREE WEBINAR
Effective Communication Strategies for Difficult Conversations - A Supervision Training
Thursday, May 30, 2024, 1:45 PM EDT - 4:45 PM EDT
Presenter: Rebecca Ashery PhD, LCSW-C, Leader-Manager Coach
Course Length: 3 Hours
Learning Objectives:
- Demonstrate the ability to formulate and communicate clear and effective requests to their supervisees, fostering transparent and constructive communication in the supervisory relationship.
- Develop the skills necessary to engage in and navigate challenging conversations with supervisees, demonstrating proficiency in fostering open communication, addressing conflicts, and promoting a supportive supervisory environment.
- Proficient in recognizing and effectively addressing negative reactions that may arise from supervisees during difficult conversations, demonstrating the ability to manage emotional responses, maintain a constructive dialogue, and cultivate a positive supervisory environment.
This workshop Offers 3 Live Interactive Continuing Education Credits
This new training is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
Learning Objectives:
- Demonstrate the ability to formulate and communicate clear and effective requests to their supervisees, fostering transparent and constructive communication in the supervisory relationship.
- Develop the skills necessary to engage in and navigate challenging conversations with supervisees, demonstrating proficiency in fostering open communication, addressing conflicts, and promoting a supportive supervisory environment.
- Proficient in recognizing and effectively addressing negative reactions that may arise from supervisees during difficult conversations, demonstrating the ability to manage emotional responses, maintain a constructive dialogue, and cultivate a positive supervisory environment.
Agenda:
· Making appropriate Requests (7 minutes)
· Giving positive feedback (5 minutes)
· Types of difficult conversations: behavior; lack of knowledge/skills; performance review; assignment performed incorrectly, delivering unpopular decisions to individuals and teams (ie. changes in policies/procedures) general overview (20 minutes)
· Giving Feedback (90 minutes)
o Shari Harley Model
o SBI Model
o Video examples - Mel Robbins; HR360;
o video feedback examples
o Case Discussion
o addressing personal issues
o addressing changes in policacies/procedures
· Feedback Reactions (48 minutes- using videos, group discussion with case studies)
o SARA Model --Feedback Reactions
o CBT and receiving negative feedback
· Closing (10 minutes)This presentation is open to:
- Social Workers
- Professional Counselors
- Therapists
- Psychologists
- Licensed Mental Health Practitioners
- Medical Doctors and Other Health Professionals
- Other professionals interacting with populations engaged in mental health based services
- New practitioners who wish to gain enhanced insight surrounding the topic
- Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
- Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
- Managers seeking to broaden micro and/or macro perspectives
Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.
- CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. CE You! maintains responsibility for this program.
- NEFESH International is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0048.
- NEFESH International is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0046
- NEFESH International is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Mental Health Counselor #MHC-0082
- NEFESH International, Inc. is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0116.